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Returns - Warranty Claims

Returns - Warranty Claims

Returns Policy

Kids Room Hobbies Returns Policy

Returns and Refunds

Ensuring that our customers are 100% satisfied is of the utmost importance to Kids Room Hobbies. If you are in any way dissatisfied with the products you have received, we will happily organize a refund or an exchange for you within 1 month, so long as the products are returned unused and in a saleable condition under the following guidelines.

We will accept merchandise for return that was purchased from Kids Room Hobbies model within 14 days of receipt. All returns must be accompanied by an RMA number. To obtain an RMA number, please email us at support@kidsroomhobbies.com.au.

Returned merchandise must be in unused condition and in its original packaging.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly.

To avoid damage to products and their boxes and/or packages the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Please return your item to Kids Room Hobbies. Shipping charges will not be refunded. The customer is responsible for insured shipping back to the shop.

We have strictly adhere to our returns policy.

Items that are returned and found not faulty from factory, but missused will not be refunded. Kids Room Hobbies will only return the parcel once shipping costs have been paid by the buyer. Customers who return broken after use products will have 10 days from notification to collect or pay return postage for their products, failing to do so will enable kids Room to liquidate the item at auction or clearance bin for any amount, and reinburse the customer the amount obtained for the item, discounting postage, selling costs and taxes.

Check Order Return Status

Kids Room Hobbies

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